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Customer Successes


Customers across a wide scope of industries use Tango Consulting to help them implement, migrate and integrate their Salesforce.com® systems.  The following customer testimonials highlight just a few of the many customers who rely on Tango for CRM success.

Smith & Nephew
Smith & Nephew develops and markets advanced medical devices that help healthcare professionals treat patients more effectively Their dedicated Global Business Units specialize in innovative, cost-effective products that meet pressing healthcare needs.

Project Objectives
Smith & Nephew was growing rapidly, and 2005 sales targets were 50% higher than 2004. The Sales Team had NO Sales Force Automation tool or CRM tool. In order to meet the tight quotas, Smith & Nephew recognized they needed a sophisticated, robust, easy to implement CRM tool.

Their goal
GO LIVE in 60 DAYS at the National Sales Meeting by training all 170 Sales Representatives in a single day.

Our team immediately went to work, developing a rudimentary sales process for the client, defining and refining business processes and configuring the salesforce.com tool. In addition, we needed to migrated and assign ownership to over 30,000 accounts and 90,000 contacts from the SAP ERP system being used Smith & Nephew purchased additional licenses of the offline edition for use by remote sales people.  This version had to be loaded onto 170 brand new Dell Laptops which would be distributed at the Global Sales Meeting. 

Finally, a robust, easy to understand, self paced training guide needed to be developed, proofed, revised, published and shipped to the National Sales Meeting – 200 copies, and the team needed to be trained, which was accomplished by a five-member training team in 8 hours.

The client is now live on the system, happily using the tool and has  added lead qualification functionality to the growing number of functions they intend to use in the Salesforce.com tool.